Just one week after announcing its partnership with OpenAI, ServiceNow announced a deal with AI giant Anthropic.
Enterprise workflow software company ServiceNow signed a multi-year agreement with AI research institute Anthropic on Wednesday. The partnership includes further embedding Anthropic’s AI models into its customer-facing ServiceNow platform and bringing Anthropic’s AI to its employees.
ServiceNow did not disclose the length of the partnership or the amount of the deal.
The deal includes Anthropic’s Claude model family becoming the preferred AI model across ServiceNow’s AI-driven workflow offerings. Claude is also now the default model that powers ServiceNow Build Agent, the company’s AI agent builder, which developers can use to create agent workflows and build apps.
The deal also includes the deployment of Claude to the company’s 29,000 ServiceNow employees. Anthropic’s vibe coding product, Claude Code, is also available to the company’s engineers.
“ServiceNow with Anthropic turns intelligence into action through AI-native workflows for the world’s largest enterprises,” Bill McDermott, Chairman and CEO of ServiceNow, said in a company press release. “Together, we are proving that open ecosystems and deeply integrated platforms are the way to build the future.”
The news comes just a week after the company announced a new AI partnership with Anthropic rival OpenAI, which included giving ServiceNow customers access to OpenAI’s models through the company’s products.
tech crunch event
boston, massachusetts
|
June 23, 2026
Amit Zaveri, President, COO and CPO of ServiceNow, said the company is intentionally pursuing a multi-model strategy.
“We do not view these partnerships as competitive or mutually exclusive,” Zaveri said in an email. “Enterprise customers want model choice. They want the right model for the right job that maintains consistent governance, security, and auditability on the ServiceNow AI platform. Each model has different strengths, and our role is to tune the models in a way that delivers the best outcomes for our customers.”
Anthropic has announced a number of large corporate deals in recent months, and this deal is just the latest for Anthropic. The company announced a deal with global insurance provider Allianz earlier this year, and late last year announced partnerships with Accenture, IBM, Deloitte and Snowflake.
While companies have historically struggled to find tangible returns from AI investments, venture capitalists recently predicted that this will change in 2026. However, this is the third year in a row that they have made that prediction.
