Department of Homeland Security Secretary Kristi Noem speaks during a press conference at the Wilshire Federal Building on June 12, 2025 in Los Angeles.
Patrick T. Fallon | AFP | Getty Images
The Department of Homeland Security condemned it on Monday. hilton hotela DHS employee said his reservation at a Minneapolis hotel was suddenly canceled because of immigration work.
Hilton’s stock price fell about 2% after the Department of Homeland Security criticized the company for its social media posts.
“There are no rooms available at the inn!” DHS said on its X social media account.
“Hilton Hotels has launched a coordinated campaign to deny service to DHS law enforcement in Minneapolis,” the tweet reads.
“When the employee attempted to book a room using official government emails and rates, the Hilton hotel maliciously canceled the reservation,” DHS said. “This is unacceptable. Why would Hilton Hotels side with murderers and rapists and intentionally undermine and obstruct DHS law enforcement’s mission to enforce our nation’s immigration laws?”
Immigration, Customs and Enforcement agents question a man’s identity on Lake Street near a Somali shopping mall called Carmel Mall in the US state of Minnesota on December 10, 2025.
Christopher Yun | Anadolu | Getty Images
The tweet includes screenshots of two emails that appear to be sent from Hilton.com addresses, with the subject line “Future Reservations.”
“Today, we became aware of a high volume of government bookings for DHS purposes and are no longer allowing ICE and immigration officials to reside at our facility,” the email said. “If you work for DHS or Immigration Services, please let us know because we need to cancel your appointment.”
“Please inform your colleagues that we do not allow immigration officers to reside on our premises,” the email said.
A subsequent email read: “After further research online, we have found information regarding immigration operations associated with your name and will be canceling your future reservations.”
The location of the Hilton property where DHS said it canceled reservations was not disclosed by the department.
“Hilton hotels serve as places where all are welcome. This hotel is independently owned and operated, and the actions described do not reflect Hilton’s values,” Hilton said in a statement from a spokesperson.
“We are investigating this matter with this individual hotel and can confirm that Hilton is working with governments, law enforcement and community leaders around the world to ensure our hotels remain open and attractive to everyone,” the spokesperson said.
CNBC has reached out to DHS for comment.
Most of the more than 9,000 properties affiliated with Hilton and its brands are operated by franchisees.
In September 2020, during the first Trump administration, Hilton issued a statement saying it opposed the use of its hotels to detain immigrants, including minors. The statement comes two months after Hilton announced that it confirmed reports that the independently owned and operated Hampton Inn & Suites in McAllen, Texas, was accepting reservations from private contractors contracted by U.S. Immigration and Customs Enforcement to house immigrants, including minors.
In July 2020, Hilton said, “This is not conduct that we support and is not conduct that we wish to be associated with our hotels in any way.” “Our policy has always been that hotels should not be used as detention facilities or for the purpose of detaining individuals. We expect all Hilton properties to refuse businesses that use their hotels in this manner.”
“Homeland Security Investigations @ICEGov is currently conducting a major investigation into child care and other rampant fraud on the ground in Minneapolis. There will be more to come,” DHS Secretary Kristi Noem tweeted on Dec. 29.
Federal prosecutors in Minnesota said last month that more than about $9 billion paid through the state’s more than a dozen Medicaid programs since 2018 may have been fraudulently obtained.
“The Trump administration has begun a large-scale deployment of hundreds of Homeland Security officials to the Twin Cities region as the federal government ramps up its crackdown amid a growing fraud scandal in Minnesota,” CBS News reported Monday.
CBS reported that “the crackdown could involve approximately 2,000 officers and employees from Immigration and Customs Enforcement’s Deportation Division and Homeland Security Investigations.”
—CNBC’s Jim Forkin contributed to this article.
