microsoft According to the fault tracking website Downdetector.com, a major outage occurred on Thursday, affecting thousands of users across the region.
The outage began shortly before 1 p.m. and affected Microsoft 365 services, Outlook, and Teams. At the time, approximately 130,000 users reported issues with Outlook.
Amazon Web services and google Users also reported site outages.
In a statement to CNBC, a Microsoft spokesperson said, “We are aware of and are investigating reports that users are experiencing issues with Microsoft 365 services, primarily Exchange Online.” “We appreciate your patience as we work to restore service as quickly as possible.”
Microsoft shared the latest information about the outage from its Microsoft 365 Status account on social media platform X.
Amazon wrote to X that its service is “operating normally” and that “unrelated disruptions elsewhere on the internet are causing some inaccurate news reporting.” The company introduced a health dashboard that asks users for “accurate data.”
Microsoft announced at 4 p.m. that it had “validated alternative service health check methods” to bring some of the affected servers back online.
“We are now applying this change more broadly,” Microsoft wrote. “We are also preparing an automated recovery system that will continually detect and restart unresponsive servers to maintain service stability while this change progresses.”
Microsoft initially blamed “increased load across multiple regions” on its infrastructure for connectivity issues.
The company later determined that the increased load was caused by “a large number of servers becoming unexpectedly unavailable, placing stress on the rest of the infrastructure,” and that some servers were failing automatic health checks.
“While we worked to return the affected servers to service, we took steps to ensure that no additional servers were affected,” Microsoft wrote.
